Paid Features

The Appointment Reminder module is a unique way to automate Appointment Reminders. By simply specifying names and numbers to be called, the PBX will automatically call at specified times and allow recipients to confirm, cancel, and reschedule appointments. The module gives you the flexibility to control all details of the calls, from concurrent rates to retry attempts to how many days ahead to notify. You have the ability to load a CSV list of numbers to call, or even add numbers and names manually. On the fly modifications can be made to any Appointment Reminder list.

Many businesses with multiple departments have the need to allocate telecommunication costs per department or function. They need to be able to know which departments, groups, or individuals are responsible for calls that incur tolls, such as long-distance or international calls.

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In some cases, calls made via specific trunks may incur higher charges. These costs may need to be allocated to the appropriate department, group, or user. Businesses may also want to report on telecommunications costs in order to look for potential fraudulent use of resources.

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The Call Accounting module allows you to allocate costs (for outbound and inbound calls) to either a trunk, user, or user group. Using this module, you can create or upload one or more rate decks, and use those rate decks to calculate the cost of calls on the system. Basic call reporting functionality is also included.

With the Call Recording Reports module you can view, sort, listen, archive, and download all recorded calls

The CallerID Management module allows users to easily modify the outbound Caller ID from their endpoint, either for the next call only or until the change is reversed.

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By dialing a simple feature code you can change the Caller ID for the next call on your extension. Optionally you can also specify the Persistent field, If this is checked the CID is permanently changed for all future calls for your extension until another feature code is entered to change it.

The Conference Pro module adds expanded functionality to the existing conferencing features found in your system. This module allows users to manage conference room settings from the user control panel. Admin users gain the ability to easily create conference room IVRs for selected groups of conference rooms.

The CRM Link module is designed to connect your CRM software to your system. This allows your system to push call history and caller information, as well as call recordings and voicemails, to your CRM. And, in conjunction with the Desktop & Mobile Integration plugin, allow inbound Call Popups and Click to Call functionality from your CRM.

The CRM Link module for FreePBX currently offers native support for:

• Salesforce

• Zoho CRM

• SugarCRM

• SuiteCRM

• ConnectWise

Don’t see your CRM listed here? The CRM Link module features a built-in API to allow integration with CRM software that has not yet received native support.

The Outbound Call Limit module provides the tools to set restrictions on how many times a number is called during a certain time period. When exceeding the call limit during the specified time period, any additional calls are blocked, and a recording advises users that the call was not allowed.

Page Pro adds enhanced functionality to the existing Paging module in your system to include the ability to hook outbound routes to a page group, make a “valet-style” (or “airport-style”) page, and create recordings to be played to a page group before the pager can speak.

The PINSet Pro module provides greater flexibility in the deployment of security pin codes, allowing system administrators to assign pin codes directly to extensions and granularly control per extension which outbound routes are allowed to be dialed without pin codes. The module also features a report type that details call details and billable hours, including the ability to filter by dates, duration, pin code, or source/destination DIDs.

The Queue Reports module provides insight into each and every queues on a given FreePBX system. It offers full control over what data is displayed for each type of report and lets users build custom templates for quick reporting. Each report type, such as All Call Distribution by Queue, has a list of columns that can be checked or unchecked for on-the-fly view customization.

Park Pro adds the ability to add multiple parking lots within FreePBX, useful for companies running multiple locations off the same server or companies that need multiple parking lots for different departments or call types.

The Queue Wallboard module allows you to easily view real-time information related to queues in the UCP module of your system.

The queue information available includes:

• the number of active calls in any queue

• the number of calls that have been abandoned

• the SLA percentage (ratio of calls that are handled using pre-defined criteria)

• a complete summary of queue statistics (such as wait time), over a pre-determined period of time

• Agent status for any agent

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All of this information can be configured and displayed in a UCP panel with this module! These statistics can be displayed as needed even on a dedicated “wallboard” display for all agents and managers of the call center to see.

The Queues Pro module expands the options available in FreePBX queues, allowing organizations to take advantage of contact center functionality like queue penalty rules, virtual queues, queue call back, and expanded destination controls.

Sangoma Property Manager is a Property Management System designed specifically for FreePBX and PBXact phone systems. It is utilized via a customized dashboard, provided by the existing User Control Panel (UCP) of FreePBX and PBXact.

Features:

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• Reservations

• Check In

• Check Out

• Room Transfer

• Automatic Wake-up Calls

• Minibar

• Billing (Including Taxes)

• Reporting

The Voicemail Notify (VM Notify) module allows an individual or a group to be notified and optionally accept responsibility for a voicemail. Additionally, notifications can be sent out when someone claims responsibility for the voicemail.

The Voicemail Reports module offers an easy way for system administrators and managers to review all users’ voicemail settings in one place, as well as listen to all voicemails residing on the system from one report.

The Web CallMe (Web Callback) module makes it easy to add an HTML phone contact form to a website. This module allows admins to specify a CID to be prepended (which alerts that the call is coming from a specific callback) and also set Dial Matches to specify which numbers users are allowed to call.

The XactDialer (or Broadcast) module allows a message to be broadcast to a predefined list of phone numbers. Different messages or destinations can be used based upon whether the call is answered or goes to voicemail. The module includes robust reporting options.